Frequently Asked Questions
Shipping
All our products are shipped to you with free postage and packaging. Where possible when shipping your order out to you, we recycle boxes and packaging to help reduce our carbon footprint and be as environmentally friendly as we can.
Our letter box friendly gifts, such as our Coasters, Pin Badges, Earrings, Keyrings and Pocket Hugs are sent via Royal Mail, 2nd class post.
How long will my order take?
As all orders are handmade, we endeavour to get your order completed and out to you within 5 working days. This includes personalised gift orders. We will always let you know when your order has been dispatched.
During our busy season (November-December) we aim to get your items out to you within 10 working days.
If your order is purchased separately from our online store and through an invoice, then we will start to make your order when we have received payment in full.
We use a number of different couriers and once your order has been dispatched, you will receive a tracking number. The exception is with our smaller items which are sent via Royal Mail.
Collection in person
We love meeting our customers in person and are more than happy for you to collect from our garden workshop situated in Radcliffe,Greater Manchester.
Please contact us to arrange a convenient time.
Payments via PayPal and Credit/Debit Card
Shop with peace of mind and checkout securely. If you already have a PayPal account, then this is an easy and efficient payment method.
You can also pay with ease, using any major credit or debit card.
Please follow instructions at checkout.
Returns
If there is a problem with your order, or you are unhappy in any way then please contact us as soon as you can.
Custom engraved personalised orders are non-returnable, unless there is an error with the product.
The wood we use
The wood that we use would have often otherwise ended up in landfill. We often rescue wood from the that has been left to rot. This could have been part of a sofa, table, pallet or bed in a past life and our aim is to bring it to life once more and craft it into something beautiful.
As our reclaimed wood items vary from piece to piece, we cannot guarantee the colour will be as shown in our photographs. We feel this only adds to the uniqueness of your product.
We source a variety of woods and more exotic if and when required. Please contact us for more information.
Oak
Oak is a very popular wood that has plenty of classic charm, that will mature and darken gradually over time. Whilst the natural integrity of this solid wood ensures resilience, the oak's strong grain adds real character to the surface. The shade of oak wood can vary from tree to tree and branch to branch. When a natural finish or oil is applied, the variations and contrasts of this gorgeous material shine, creating a beautiful natural feature in itself.
Beech
Beech is a very tough and hardy wood and is not overly porous, so it wears well. Over time it picks up a beautiful light and red colouration.
Walnut
Walnut wood is noted for its workability and beauty and is a rich, dark coloured wood. Overtime it grows in beauty and character as it ages.
Iroko
The innate qualities of iroko are that it is tough, dense, and very durable. Blessed with a high oil content, this African timber is hard wearing, naturally hygienic and stunning in appearance. Over time the golden surface of your iroko item will mature into a beautiful rich bronze colour.
Our Markets…
At Harty’s we love getting out and meeting people, so if you are in the area, please come along and see us at the following markets.
Saturday 21st September - Taste Cheshire Farmers Market.
Sunday 24th November - Chorley Christmas Market
More dates TBC.
You can also order online and collect from us on the day.
Business and Corporate
This is an area we are very keen to develop here at Harty’s. Whether you are a small or a multi-national business, we would love the chance to work with you.
We can put your logo, branding, website, name or quote on our products and develop unique ideas and bespoke items just for you.
Accessories for your sales counter, desk, market stall, events or corporate gifting, Harty’s are here to deliver! We offer highly competitive pricing and customer service is our main priority - giving you what your business needs.
Please contact us today!
Work with us
If you are interested in stocking one or more of our products, then please head over to our Wholesale Page.
Here you can register with us and gain access to our Wholesale Portal, where you can browse and purchase with ease.
Supporting Dachshund Rescue.
Now we have our precious Buddy, a Miniature Dachshund, we wanted to work with The Red Foundation, who are a charity that support dachshunds who need emergency care and rescue.
We created a solid beech coaster dedicated to the Sausage Dog Family and will donate a percentage of our profits from this item to the charity.
You can find it here